Terms & Conditions of Use for a9 app Malaysia Online Casino Platform

1. Acceptance of Terms of Use

These Terms and Conditions ("Terms") govern your use of the a9 app platform, including its website, mobile application, games, financial services, and all other features offered by a9 app to its users in Malaysia.

By registering an account, logging in, making a deposit or using any part of the a9 app platform, you confirm that:

• You have read and fully understood these Terms.
• You agree to be bound by all provisions set out in these Terms.
• You meet all eligibility requirements set out in Section 2.
• You are using the a9 app platform in your own personal capacity and not on behalf of any other party.

If you do not agree with any part of these Terms, please stop using the a9 app platform immediately and contact our support team at support@a9app.xyz to close your account if necessary.

2. Member Eligibility

To use a9 app's services, you must meet all of the following eligibility criteria:

• Minimum age: You must be at least 18 years of age. a9 app enforces a strict zero-tolerance policy against underage access. Any account found to have been registered by a person under 18 will be closed immediately and all associated balances will be forfeited upon completion of the investigation.
• Location: The a9 app platform is intended for users residing in Malaysia. You are responsible for ensuring that your use of this platform complies with the local laws applicable to you.
• Legal capacity: You must have full legal capacity to enter into binding agreements and must not be restricted by any court order or legal provision from using online gambling services.
• Not an employee or family member: a9 app employees, directors, and their immediate family members are not permitted to be active members of the platform or to participate in any promotions offered.

A9 app reserves the right to request identity verification documents at any time to confirm a member's eligibility. Failure to provide the required documents within the stipulated timeframe may result in temporary account suspension or closure.

3. Registration & Account Management

Each user is only permitted to have one account only at a9 app. Creating multiple accounts is strictly prohibited and constitutes a serious breach of these Terms.

During registration, you are required to provide accurate, complete and up-to-date information, including your full name, date of birth, mobile number and active email address. Providing false or misleading information at the time of registration is sufficient grounds for account closure and forfeiture of all balances.

Your account security responsibilities include:

• Keep your password confidential and do not share your login credentials with anyone.
• Use a strong password and change it regularly.
• Notify a9 app immediately if you suspect your account has been accessed without authorisation.
• Always log out of your account when using a shared device.

A9 app is not liable for any losses arising from your failure to keep your account credentials secure.

4. Deposits, Withdrawals & Financial Transactions

All financial transactions on a9 app are conducted exclusively in Malaysian Ringgit (MYR). No foreign currency is accepted or processed within our system.

A9 app supports the following payment methods for deposits:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX via Maybank2u
• FPX via CIMB Clicks

The minimum deposit is RM10 per transaction. Maximum daily deposit limits may apply depending on the payment method used and your account verification level. All successfully processed deposits are instant and non-refundable, except in cases of documented technical error.

Withdrawals are only permitted to the same payment method used for the deposit, or to a verified Malaysian bank account held in the name of the a9 app account holder. Withdrawals to third-party payment methods or to accounts in another person's name are strictly prohibited.

Withdrawal processing times are as follows:

• Standard members (Bronze/Silver): within 24 business hours
• Gold members: within 12 working hours
• Platinum Members: within 2 hours (priority)
• Diamond members: within 2 hours (highest priority)

5. Bonuses, Promotions & VIP Rewards Programme

A9 app offers a variety of bonuses and promotions to our members from time to time. Each bonus is subject to specific terms stated at the time of the offer, in addition to the general terms set out in this section.

General terms applicable to all bonuses at a9 app:

• Rollover requirements: Every bonus must be wagered in accordance with the stated rollover multiplier before any winnings derived from it may be withdrawn. Rollover requirements are specified in the respective bonus offer.
• Validity period: Each bonus has a limited validity period. Any bonus not used within the specified period will be automatically forfeited.
• One bonus at a time: In general, only one active bonus is permitted at any one time unless otherwise stated in the respective promotion's terms.
• Bonus abuse prohibition: Any attempt to manipulate or exploit the bonus system through multiple accounts, matched betting, or any other method deemed abusive will result in the cancellation of all related bonuses and winnings, and may lead to account closure.
• Right of refusal: a9 app reserves the right to decline or void any bonus for any player at our sole discretion where there are indications of abuse.

The a9 app VIP Rewards Programme — which includes Bronze, Silver, Gold, Platinum, and Diamond tiers — is subject to additional terms available on the VIP Rewards us. Accumulated VIP points and VIP tier status are the property of a9 app and may not be transferred, sold or exchanged directly for cash except through the redemption mechanisms established by the platform.

6. Game Rules and Outcomes

All games available on a9 app — including slots, baccarat, blackjack, roulette, table games, e-sports, and jackpots — operate according to their respective game rules as displayed within each game interface.

Regarding game outcomes:

• RNG game outcomes are determined by a randomly generated number system that has been independently audited and cannot be influenced by any party, including a9 app itself.
• Live dealer game results are determined by the physical actions of the dealer in the live broadcast studio and are final.
• Any dispute regarding game outcomes must be submitted to a9 app customer support within 48 hours of the incident. Disputes raised after this period may not be resolvable.
• A9 app reserves the right to void any game round that is demonstrably affected by a significant technical error. In such cases, all wagers placed will be fully refunded to the player.

For e-sports and Sports Betting, results are based on official outcomes announced by the relevant governing body. In the event of a match cancellation or an unconfirmed result within the specified timeframe, a9 app reserves the right to refund the bet or settle it in accordance with the applicable sports rules.

7. Prohibited Conduct

The following activities are strictly prohibited on the a9 app platform and may result in account suspension or permanent closure:

• Duplicate accounts: Registering or operating more than one a9 app account, whether directly or through another person.
• Identity fraud: Registering using another person's identity or providing false identification information.
• Money laundering: Using the a9 app platform for money laundering or any other financial activity that is illegal under Malaysian law.
• Exploitation of technical errors: Exploiting any bug, error, or system vulnerability you encounter on the a9 app platform. Any error discovered must be reported to our support team immediately.
• Use of automated software: The use of bots, scripts, or any automated software to play, place bets, or interact with the a9 app platform is strictly prohibited.
• Intimidation or harassment: Harassing, threatening, or being disrespectful towards dealers, other players, or a9 app support staff.
• Bonus abuse: Any deliberate attempt to abuse the a9 app bonus system, promotions or VIP rewards programme.

8. Account Suspension & Closure

A9 app reserves the right to suspend or close any player's account for the following reasons:

• Breach of any section of these Terms.
• Account closure requested by the player for any reason, including responsible gambling.
• Death of the account holder (with appropriate documentation provided by a legitimate next of kin).
• Instructions from the relevant authorities or law enforcement bodies.
• Accounts that have been inactive for more than 12 consecutive months.

If your account is closed by a9 app due to a breach of these Terms, any balance associated with the violating activity may be forfeited. For closures unrelated to a breach, any valid balance will be returned to you upon completion of the verification process.

If you wish to close your account yourself, please contact the a9 app support team via live chat or email at support@a9app.xyz. We will process your request within 3 business days.

9. Limitation of Liability & Disclaimer

The a9 app platform is provided on an "as is" and "as available" basis. a9 app makes no warranties, express or implied, regarding the availability, accuracy or suitability of the platform for any particular purpose.

A9 app shall not be liable for:

• Service disruptions caused by scheduled or unscheduled system maintenance.
• Financial losses arising from your use of the a9 app platform.
• Technical issues arising from your device, internet connection, or third-party software.
• Actions or omissions by third-party payment service providers.
• Data loss or breaches resulting from your failure to keep your own account credentials secure.

Any claim against a9 app must be submitted within 30 days of the date of the incident. a9 app's maximum liability to any player is limited to the total amount deposited by that player in the 30 days preceding the claim.

10. Privacy & Data Protection

The collection, use, and protection of your personal data by a9 app is governed by our separate Privacy Policy, which can be found at Privacy Policy page. That Privacy Policy forms part of these Terms and should be read together with this document.

In summary, a9 app collects and processes your personal data for the following purposes:

• Account management and identity verification.
• Processing of financial transactions.
• Effective delivery of customer support.
• Compliance with applicable legal and regulatory requirements.
• Aggregate platform improvements and user experience enhancements.

A9 app will not sell your personal data to third parties for marketing purposes. Your data is only shared with third parties necessary for platform operations, such as payment providers and game providers, and is subject to appropriate confidentiality agreements.

11. Responsible Gambling

A9 app takes the well-being of our players seriously. We provide a range of tools and resources to help players manage their gaming activity:

• Deposit limits: You may set daily, weekly, or monthly deposit limits in your account settings at any time.
• Loss limit: Set a maximum loss limit that you are comfortable with for any given period.
• Cooling-off period: Option to suspend access to your account for a period of 24 hours, 7 days, or 30 days.
• Self-exclusion: For more serious cases, long-term self-exclusion options are available through the a9 app support team.

Players who gamble excessively or show signs of problem gambling are encouraged to contact a9 app support for immediate assistance. For more information and support resources, please visit the Responsible Gaming us.

12. Amendments to Terms and Applicable Law

A9 app reserves the right to amend these Terms at any time at our sole discretion. Members will be notified of any significant changes via:

• An in-account notification upon your next login.
• Email to the address registered on your account.
• Update the "Last Updated" date at the top of this Terms page.

Your continued use of the a9 app platform following notification of any amendments constitutes your acceptance of the revised Terms. If you do not agree with the changes made, you have the right to close your account before the amendments take effect.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be resolved through the dispute resolution mechanism designated by a9 app, and where necessary, through the exclusive jurisdiction of the courts of Malaysia.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed from the rest of the Terms, and the remaining provisions shall continue in full force and effect.